Investment Research

Investment Research

image Telstra Research helps leading BFS companies to 'extend their enterprise'. Telstra Research deep domain expertise, global delivery network and strong focus on operational excellence allow companies to focus on their core business, while Telstra Research delivers business processes and supports decision-making through its rich research and analytics capabilities.

The Banking and Financial Services (BFS) industry is experiencing significant turmoil. Market volatility, increased regulation, shrinking demand, globalization and competition are driving the industry to adopt new operating models. Banking and Financial Services Outsourcing has been adopted by banking and financial institutions as a key strategy to survive and thrive.

Telstra Research combines industry best practices and proprietary tools and methodologies to deliver a comprehensive range of business operation services for the Banking and Financial Services industry across a wide variety of product lines across Capital Markets; Consumer, Retail and Commercial Banking; and Wealth, Asset Management and Investment Banking. We add value to our client's business by improving their customer satisfaction, unlocking cost efficiencies and streamlining processes through continuous improvements and technology optimization.

Telstra Research & Analytics Banking and Financial services outsourcing offerings include: -
Capital Markets
Front Office

1)   Sales and Research

A)   Financial and Business Research

B)   Sale Support Services

  Client Investment Review Document

  New Business Presentation

C)   Portfolio Construction Support

D)   CRM Update Support

E)   Financial Statement Spreading

F)   M&A Support

G)   Library Services

Middle Office

A)   Management and Control

  Reference Data Management

  Trade Compliance and Regulatory Compliance

  Performance and Attribution

B)   Portfolio Construction Support

  Cash and Stock Accounts Reconciliation

  Exchange-Broker Reconciliation

  Follow-up on Breaks Assigned

  Monitoring of Ageing of Breaks

Back Office

A)   Accounting

  Expense and Income Processing

  Financial Reporting

  Collateral Management (Mortgages)

B)   Transaction Services

  New Account Set-up and Administration

  Amendments / Maintenance of Existing Data

  Client Administration

  Claims Management

  Queries Handling

B)   Treasury

  Payment Instruction Processing

  Daily Funding Requests Processing

Consumer, Retail and Commercial Banking

A)   Item Processing

B)   Remittance Processing

C)   Commercial Banking Services (Account services and analysis; Cash management; Customer service)

D)   Research and Adjustments

E)   Wholesale Banking Services (Credit analysis and operations; Relationship manager support; Management reporting; Invoicing)

F)   SAR and Fraud Operations

G)   Lending Services (Loan origination and processing; Loan underwriting; Loan closing and funding; Post closing and due diligence; Loan servicing)

H)   Treasury Management

I)   Retail Banking Services (Reg E and Reg D disputes; Account setup and analysis; Billing and customer service; ATM reconciliation; Deposit operations)

Card Services (Dispute processing; Settlements; Reconciliation; ATM monitoring and balancing; Cards – data entry; Interchange; Customer service)

Corporate Finance and Accounting Operations

A)   Procure-to-Pay

B)   Order-to-Cash

C)   Record-to-Report

D)   Supply Chain Finance

E)   Industry-specific Accounting

F)   Corporate Functions

G)   Decision Support

Tools & Technology (ERP – Implementation, Hosting, Optimizing; Bolt-on Tools - Reconciliations, Reporting, Workbench, Query management, Web portal; Enablers - Mailroom solution, Workflow)

Mortgage Banking
Loan Origination

1)   Loan Set-up and Processing

A)   Indexing

B)   Data Entry

C)   Ordering Services

2)   Underwriting

A)   Documentation readiness check

B)   Underwriting Set-up

C)   Trailing docs for pending approvals

3)   Closing

A)   Clearing off Prior to Docs (PTD) conditions

B)   Document follow-ups for file closure

C)   Finalize loan packet for disbursal teams

Secondary Market

1)   Shipping

A)   Create pools / packets

B)   Address to the investor location / electronic wiring

2)   Secondary Market Operations

A)   Post Close Audit

B)   Due Diligence of acquired loan packets

C)   Analytics / Investor Reporting – Mortgage-backed Security (MBS)


1)   Servicing

A)   Loan Boarding

B)   Telstra Research e Calls

C)   Customer Service front and back-office

D)   Lien Releases

E)   Collateral Release / Pay-off

F)   Loss Mitigation

Investor Account Reconciliations

Research and Analytics (R&A)
Research and Analytics Solutions
R&A for Wealth Management

1)   Relationship Management (Client investment reviews)

2)   Financial planning (Asset construction models)

3)   Investment portfolio management (Portfolio management and monitoring models)

R&A in Retail Banking

1)   Branch / ATM / Mobile / Web Analytics

2)   Customer Satisfaction

3)   Profitability

4)   Channel Attrition

5)   Channel Effectiveness

6)   Sales force Management

7)   New Product Launches

8)   Sales Campaign Improvements

9)   Customer Segmentation

R&A for Commercial Banking

1)   Financial Statement Analysis & Spreading

2)   Loan Profiling including Financial Commentary

3)   Risk Limits Establishment based on Historical Transactions and Exposure

4)   Capital Structure Analysis

5)   Liquidity Analysis

6)   Risk Modeling

7)   Credit Analysis (Individual issuers or portfolio)

R&A for Investment Banking

1)   Sector Research

2)   Company Profiles

3)   Financial Modeling

4)   Comparable Analysis

5)   Capital structure Analysis

6)   Deal Structure and Pricing

7)   Liquidity Analysis

8)   Debt Structure Analysis

9)   Precedent Transaction Analysis

10)   Shareholder Value Analysis

11)   M&A Synergy Report / Analysis

12)   Library Services

13)   Pitch Book

14)   Information Memorandum

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